Our company is small, fast, and agile. This is our business strategy and our competitive edge. It enables us to compete successfully against large brand name software consulting companies, because we offer a level of service they simply can't match.
Sometimes we encounter a potential client who will tell us they feel "safer" going with Big Brand X, because they want assurance someone will answer their phone call at midnight, should the need arise. And it's true: Big Brand X can have someone on staff who is available to take your midnight call. But here's the problem: the person who answers the phone at midnight won't be able to do anything for you. It is their job to get you off the phone before you can speak to someone capable of solving your problem, because those people are expensive in a large company.
On the other hand, when you send us an email, you will always get a response, and we will always solve your problem quickly. We take excellent care of our customers – because that is the core of our business.